Bridge the Gap in Communication
Today's service advisors are constantly pulled in multiple directions. VAL bridges the gap in communication, providing a streamlined message board, real-time updates, and automated appointment requests.
With VAL, every customer receives timely responses, and advisors can focus on delivering top-notch service.
Drive Efficiency with Real-Time Updates
VAL's real-time StatusPlus updates and escalation system ensure that no customer message or appointment request goes unnoticed.
This AI-powered platform automates appointment confirmations, provides live response reporting, and reschedules missed appointments, all while keeping your advisors connected and informed.
Advantages of VAL
Experience a streamlined approach to service management that enhances advisor focus and customer satisfaction.
Enhanced Appointment Rates and Retention: Automated confirmations and real-time updates improve attendance and customer loyalty.
Increased Team Efficiency and Accountability: Tracks response times and provides clear escalation to keep the team aligned.
Streamlined Communication and Productivity: Saves advisors over 30 hours per month, enabling a focus on high-value tasks.
Key Features for Enhanced Service Management
Real-Time StatusPlus Updates
Provides instant updates on vehicle status, improving transparency and customer satisfaction.
Automated Appointment Requests
Prompts 100% of customers to book appointments through a simple, user-friendly link.
Compliance Ready
Supports Ford GXP, Mazda, Hyundai Brand Ambassador, GM Pace, and Nissan Rewards requirements.
AI-Powered Messaging
Enables voice and text recognition for smooth, automated customer communication.
Escalation System
Routes messages through customizable levels (Advisor, Admin, BDC) for timely responses.
Missed Appointment Rescheduling
Automatically reschedules missed appointments to retain every customer opportunity.